Terms and Conditions – MOESÉ

These are our terms and conditions. These, together with the references they contain, apply to every agreement we enter into with you.
If you have any questions, do not hesitate to contact us at info@moese.com. The address of moese.com is Laan van Meerdervoort 489, 2563AT The Hague, Netherlands.

We reserve the right to change these terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

Article 1 – Products

We sell new products.

Article 2 – Payments

The (total) price of the products is indicated in our webshop. You pay via our online payment service; Mollie handles this payment service.
Shipping costs are at your own expense.

Article 3 – Deliveries

We deliver your product to the address you provided when placing the order. You cannot change the address once we have shipped the package. PostNL and our own couriers handle distribution. We aim to deliver the order within two to four business days. If the order is delayed, we will inform you in writing. We guarantee that you will receive the order no later than 30 days after order confirmation. If this unexpectedly fails, you may request that we (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 4 – Returns

You may always return the product within 14 days after receiving it. You can do this using the return form or by sending an email to info@moese.com. After you receive confirmation from us, you must send the product back within 14 days. Once we have received the product, we will refund the full purchase amount within 14 days. Return shipping costs are at your own expense. During the period you are allowed to consider whether you want to keep the product, you must handle the product and packaging with care. You may only unpack and use the product to the extent necessary to decide whether you want to keep it. Products made to customer specifications (non-prefabricated), perishable goods, and products with a limited shelf life cannot be returned.

Article 5 – Liability

We are not liable for damage caused by the use of a product. This does not apply if the damage was caused by our intent, gross negligence, or deliberate recklessness. Your right to compensation will in any case not exceed the amount of the ordered and paid product.

Article 6 – Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (GDPR). You can refer to our Privacy Policy for more information.

Article 7 – Intellectual Property Rights

All intellectual property rights (such as copyrights, visual trademarks, wordmarks) on our texts, photos, images, and other materials are our property (or are used by us with the right holder’s permission). Your use may not infringe upon these rights.

Article 8 – Complaints Procedure

If you have a complaint about the performance of the agreement, we would like to hear from you. Please send your complaint as soon as possible (and as fully described as possible) to info@moese.com. We will handle your complaint as soon as possible, no later than 30 days after receiving your complaint. If it takes longer to resolve the complaint, you will receive a confirmation within 14 days and we will inform you when you can expect a substantive response. If we cannot resolve the complaint among ourselves, a dispute arises that falls under the dispute resolution procedure.

Article 9 – Dispute Resolution

1. Dutch law applies to these terms and conditions and the agreements we conclude with you. In case of a dispute, the court in Amsterdam has jurisdiction.
2. As a consumer, you can also use the ODR platform (Online Dispute Resolution). This platform offers a simple, efficient, fast, and inexpensive out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr